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Four Stars Equals Zero in Gig Economy
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The title says it all. Most if not all of the gig economy platforms, Uber, Lyft, DoorDash, etc. use a five-star rating system, which in itself is fine. But the way they administer it is very flawed to say the least. In their minds anything below five stars might just as well be zero. I would think that a lot of people would by nature be reluctant to give five stars unless the provider went way over and beyond the call of the duty, such as rescuing the family dog from ongoing traffic.  If the rating system were administered the way it should be, anything 3.5 (70 percent) or higher would be passing unless a real serious offense was committed. Uber boots drivers from their platform if their rating falls below 4.6, which is still 92 percent, very commendable on any school test. I am wondering if any of you here have any ideas as to where this four stars equals zero mentality comes from. Might also be interesting to have a discussion on how these companies can say that there people are not employees if they indeed have the power to boot them from the platform. A lawsuit waiting to happen? And also as to if this type of arrangement represents the wave of the future.
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Four Stars Equals Zero in Gig Economy - by beechnut79 - 11-30-2019, 04:31 PM

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